Policies & Privacy

Editor and creator of the website:

This web page mariacacao.mx has been edited by the company MARIA CACAO, Monte Athos 355, Mexico City, 11000.

Responsible for the publication: Maria Cobar, CEO

Web development – ​​Shopify

By browsing this Website, the visitor, the user, acknowledges having had the opportunity to read the conditions of use. Therefore, the access and use of this Web Page automatically imply the application of said conditions.

The Company will try, as far as possible, to ensure the accuracy and updating of the information on this Website. The Company also reserves the right to correct, at any time and without prior notice, the content of this Website. That being said, the Company cannot guarantee the accuracy, precision or completeness of the information available on this Page. Consequently, the Company will not assume any responsibility in case of:

  • Interruption of the Website
  • Occurrence of failures/errors
  • Any damage resulting from a fraudulent intrusion by a third party that has made a modification of the information available on the Website; and, in general, any damage, direct or indirect, regardless of the causes, origins, nature or consequences, caused by the access of any person to the Website or the impossibility of accessing it; as well as any damage derived from the use of the Web Page and/or the veracity granted to any information that comes directly or indirectly from this Page.

In particular, the Company will not assume any responsibility for any damage that may be caused to the user's computer equipment as a result of access to this Website, as well as the use or download of any of its elements (data, text, images, videos or sounds...etc...)

The personal data (such as your last name, first name and email address) that you have provided us through our website are stored in the files of the company MARIA CACAO, Monte Athos 355, Mexico City, 11000.

The processing of your personal data will always be carried out in accordance with the applicable regulations in Mexico regarding the protection of personal data.

Treatment of your personal data

The moment you browse our website and place an order, you agree that we use your personal data in accordance with this privacy policy. This same protection and confidentiality policy will apply whenever you provide us with your personal data.

We collect your personal data when you:

  • - Visit our website
  • – Place an order in the online store on our website
  • – Create a customer account on our page
  • – Subscribe to the MARIA CACAO newsletter
  • – You contact our customer service or our press service, send us a request for us to send you a catalog for companies, request that we call you to organize an event or for a possible collaboration with your company.
  • – You provide us with such data through our website in any other way.

Please note that your personal data may also be collected through "cookies".

Types of personal data we collect

In the framework of the management of our services, we may collect the following information:

  • – Your IP address
  • – Your first and last name
  • - Your email address
  • – Your postal billing and delivery address
  • – The personal data of the people to whom you want to send our creations (name, surname, email address, delivery address…)
  • - His phone number
  • – The name of your company.

Purpose of processing your personal data

Your personal data may be used to:

  • – Process your purchase orders
  • – Respond to your questions either in the context of our customer service, our collaborations with the media or with other companies
  • – Analyze your behavior on our website and your interactions with our marketing campaigns to improve the products and services we offer you
  • – Send you information and commercial offers about new or existing products and services related to MARIA CACAO
  • – Offer you an exclusive service and personalized offers, by email, by phone or through our website.
  • – Send you our newsletters in case you have signed up for our list (you can unsubscribe at any time by clicking the unsubscribe link at the bottom of each of our newsletters or by sending an email to customercare @marcolini.be ).

Transmission of your personal data

Your personal data may be sent:

  • – To the different companies of the Pierre Marcolini Group so that they use your personal data to send you information and commercial offers
  • – To some of our service providers, such as DHL, bpost, Stripe or Amazon, who help us process your orders, deliver your packages, process your payments, send you information and commercial offers and analyze your behavior on our website (our providers of services are also obliged to respect the laws in force regarding the protection of your personal data).

Your rights

If you have an account on our website, you can request to receive a file containing all the personal data that the company has collected about you, including data that you have provided directly to us. You can also request the deletion of your personal data. This deletion will not apply to data that has been stored for administrative, legal or security purposes. If you wish to delete your data, you can send us an email to: hola@mariacacao.mx or a letter to the following address: MARIA CACAO, Monte Athos 355, Mexico City, 11000.

Security of your data

The company takes appropriate technical and organizational security measures to protect your personal data against accidental, illegal or unauthorized destruction, loss, alteration, access, disclosure or use of this information. However, due to the inherent nature of the Internet, we cannot guarantee that communications between you and the Company or the personal information we hold is absolutely secure. That being said, we will notify you of any data breach that may adversely affect your privacy in accordance with applicable law.

Period of conservation of personal data

All personal data related to the management of orders in the online store on our website will be kept for a period of 6 years. This period will be 3 years for potential customer data from the last active contact they had with the company.

As a general rule, your personal data will be kept as long as you continue to use our website or until you have deleted your account. Please note that despite deleting your account, your comments/opinions may still remain on the website. If you would like us to delete this information, please contact us using the channels listed above.

Update of our privacy policy

We reserve the right to modify our privacy policy. All changes will be effective from the date of their publication unless otherwise specified.

This website uses cookies. Cookies are small files that the server that hosts the web page sends to the hard drive of the user's computer at the time the user consults said web page. The code associated with each cookie allows the PC to be recognized the next time the user connects and thus speeds up web browsing.

The Website contains links to other websites. The Company is not responsible for the availability or content of these pages or any items contained therein or obtainable through them. Any link to another page or any reference to information, products or services provided by third parties does not imply that the Company endorses these pages or endorses the material contained therein. Any comments or questions about any other page should be sent to the person responsible for the page in question.

This Website and the software used in connection with it may contain confidential information protected by current intellectual property rights or by any other law. Therefore, unless otherwise indicated, the intellectual property rights of the documents contained in the Website and each of the elements created for this Website are the exclusive property of the Company, which does not grant any license or right other than to consult this Page.

This Website and its conditions of access and use are subject to Mexican law. Any claim should first be sent to our customer service via email hola@mariacacao.mx The customer should first contact the Seller to try to find a friendly solution.